People living in a
nursing home need an advocate. The Central Missouri Area
Agency on Aging (CMAAA) Ombudsman Program fulfills this advocacy
role for residents and their families.
Long-Term Care Ombudsman Program is part of a nationwide service
designed to improve the quality of care for nursing home residents.
The Ombudsman Program recruits and trains volunteer ombudsmen to
hear complaints and to help find solutions to problems associated
with living in a long-term care facility.
ombudsmen are assigned to a specific facility where they make
regular visits. Here they become a trusted friend and a
respected resource for the facility’s residents and staff members.
This service is available at no charge to residents of long-term
addition to listening to residents’ concerns and helping to solve
problems, ombudsmen help residents understand the laws and
regulations governing long-term care facilities. In
particular, ombudsmen teach about residents’ rights.
a facility has no ombudsman, residents and their family members may
contact the Long-Term Care Ombudsman staff by calling
1-800-369-5211. People are encouraged to share any concerns
they may have. All communication between residents and
ombudsmen is confidential.
volunteer ombudsman is certified through CMAAA’s Long-Term Care
Ombudsman office. Volunteers receive 18 hours of training
before becoming certified. The trained ombudsman is then
assigned to a facility where he or she makes weekly visits.
how the Long-Term Care Ombudsman Program can help you.
If you live in a long-term care facility…
volunteer ombudsman visits the facility each week, taking the
time to listen to your concerns.
you discuss with the ombudsman will be kept confidential, unless
you give permission for the volunteer to act on your behalf.
ombudsman can assist you with problems and will try to reach a
solution that is fair to everyone involved.
ombudsman can inform you of your rights as a resident in a
long-term care facility in Missouri.
you have a relative or friend in a long-term care facility…
ombudsman can help you answer questions you may have about the
resident’s care, charges for that care, or obtaining services
from resources outside the facility.
ombudsman can help you achieve and maintain a helpful
relationship with facility staff.
may call on the ombudsman for advice and assistance on behalf of
ombudsman can help clarify the state long-term care facility
regulations that apply to your situation.
you are considering placing a loved one in a long-term care
regional ombudsman coordinator can provide information about the
facility from the most recent inspection by the state’s
Division of Aging.
may request “A Guide To Selecting A Nursing Home in Central
Missouri,” which includes information about levels of care,
financial assistance, and a checklist to ease the task of
choosing a facility.